TERMS & CONDITIONS
GENERAL. AAATIX, LLC is an independent ticket broker in the business of buying and selling tickets at a premium price to major sporting events, concerts, and theatre. AAATIX, LLC is not affiliated with any venue or box office. AAATIX, LLC specializes in obtaining tickets for hard to get and/or sold out events. Due to efforts and costs involved, tickets are generally sold at above face value.
The following are the rules ("TERMS") that govern use of the AAATIX, LLC web site ("SITE") by the user of the SITE ("USER"). By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITE. SITE reserves the right to change these TERMS at any time.
ALL SALES ARE FINAL. Tickets sold through AAATIX.com are often obtained through the secondary ticket market and prices are determined by the individual ticket seller and may be above or below face value. Tickets sold through AAATIX.com from a third party will not have the buyer’s name printed on the tickets. Please note that the name on the tickets does not affect the buyer's ability to access the event. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is canceled without a rescheduled date, USER will need to return the tickets within 10 days of cancellation announcement by the performer, venue or original ticket provider. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Neither SITE nor TICKET FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged, or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets. USER be warned that posting pictures of tickets on social media can result in stolen barcodes which can be resold. In the event this occurs, no refund will be provided.
ABOVE FACE VALUE. Tickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. SITE and its TICKET FULFILLER are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.
PRICING. All prices are in United States Dollars (USD) unless otherwise specifically stated. SITE cannot confirm the price of an item until after an order is completed by USER. Despite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectly. If the FULFILLER discovers an item's correct price is higher than the stated price, the FULFILLER will either complete the order at the original price, contact USER to inform them of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation.
Schedule of Fees and Charges The price charged to USER's credit card beyond the price of the individual tickets shall include the following fees and charges:
Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER's ticket request.
Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER's ticket delivery by the FULFILLER.
Total: Entire amount charged to USER, including each ticket's price as set by the FULFILLER, Service Fee, and Delivery.
Taxes TICKET SELLER is responsible for determining whether any taxes are due for any tickets sold and for collecting and remitting such taxes in accordance with applicable law. TICKET SELLER shall include any applicable sales, use, excise, service and other taxes in the ticket price. TICKET SELLER shall provide SITE with any information SITE requires in order to enable SITE to report information regarding payments SITE has made to TICKET SELLER to relevant tax authorities including but not limited to employer identification number, social security number, or tax id number and TICKET SELLER authorizes SITE to release that information to the relevant authorities.
Credit Card Charges USER's credit card will be processed through a third-party credit card processing company on behalf of AAATIX, LLC. If USER has any questions about charges on USER's credit card statement, USER should contact SITE at firstname.lastname@example.org or call 866-222-8492. If tickets are ultimately found to be unavailable, the USER's credit card will not be charged, or USER will receive a full refund for the charged amount.
Payment by Debit Card In some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER's account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER's information is incorrectly provided or mistyped. Though the FULFILLER will only clear USER's transaction once, the hold(s) will temporarily lower USER's available balance. Any hold(s) may take up to several days to clear.
Collecting Payment for Orders USER agrees that FULFILLER has the right to collect payment for any order if FULFILLER has shipped the items purchased to USER. If a third party provider error, system error, or other payment processing error or problem of any kind results in an unprocessed payment and therefore USER's payment card is not charged the total amount due even though the item(s) were shipped to USER, USER hereby authorizes FULFILLER to collect the amount of the total amount due, unless expressly prohibited by law, through whatever means FULFILLER deems appropriate. USER shall be responsible for any and all legal fees or collection costs incurred by USER or FULFILLER associated with collecting payment. In no event will FULFILLER be responsible for such collection costs or legal fees.
DISPUTED CHARGES. USER is responsible for any and all collection costs or legal fees incurred by USER or FULFILLER associated with USER'S disputed charges and chargebacks for purchases made on SITE. In no event will FULFILLER be responsible for such collection costs or legal fees.
EVENT LISTINGS. SITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date.
TICKET HOLDER BEHAVIOR POLICY. The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
TICKET AVAILABILITY. SITE cannot guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLER. Some ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER'S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the ticket request has been rejected.
FRAUDULENT REVIEW. In order to protect USER from fraud, USER may be required to provide additional proof of identity on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.
SHIPPING. All orders are shipped to USER using the delivery method chosen for the order. In some cases, a User's selected shipping must be upgraded without notice to USER and the USER will be charged for the upgraded shipping. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. USER is responsible to provide correct shipping address at the time of purchase. SITE and SELLER will not provide refunds if USER provides incorrect shipping information. USER must contact SELLER or SITE customer support if USER has not received an email with tracking information. By placing an order, USER understands and agrees to the following shipping terms.
DELAYED SHIPMENT. Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and theatre events tickets. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations, tickets may be marked with an estimated ship date. In the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.
INTERNATIONAL SHIPPING. If USER is located outside of the United States, USER must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the FULFILLER after the order is placed to use the International Rate.
DELIVERY VERIFICATION. If USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the FULFILLER will, at their discretion, either contact USER about the additional fee prior to shipping or cancel USER'S order and notify USER of such cancellation. Shipments may require direct signature at the point of delivery. Once FULFILLER has shipped the tickets, it is USER's responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by FULFILLER as per the all sales are final term of these Terms. If a package has been returned and must be re-shipped by the FULFILLER, it is the USER's responsibility to contact the FULFILLER for re-shipping options. USER understands that additional delivery fees may be charged prior to reshipping.
E-TICKETS INSTANT DOWNLOAD. Electronic tickets or "e-tickets" marked as "Instant" may not be available for immediate download in all circumstances. Due to potential fraud concerns, some "Instant" e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, USER will receive notification with USER'S receipt explaining that USER'S order has been downgraded to regular e-ticket download.
E-TICKET DOWNLOAD. Electronic tickets or "e-tickets" may not be available for immediate download. After placing an order, USER will receive an email with instructions on how to download the tickets; therefore, it is important that USER provides accurate email address information during the order process. The USER will be required to enter order specific credentials to gain access to the tickets, and USER must have access to a printer from which to print the tickets. USER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither SITE nor FULFILLER will issue refunds for USER'S failure to provide a correct email address or failure to print the tickets.
ELECTRONIC TRANSFER. Electronic transfer delivery may not be available for immediate access. After placing an order, USER will receive an email with instructions on how to accept the electronic transfer; therefore, it is important that USER provides accurate email address information during the order process. The USER will be required to create an account with the associated ticket transfer system to gain access to the tickets, and USER must have access to a smart device to present the QR code displayed via the electronic transfer system for entry at the event. USER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to accept the ticket transfer, or be unable to locate the ticket transfer email. Neither SITE nor FULFILLER will issue refunds for USER'S failure to provide a correct email address or accept ticket transfer offer. Neither SITE nor FULFILLER will issue refunds in the event a USER declines the ticket transfer offer.
LOCAL DELIVERY. USER must pick up the tickets from the designated location provided to the USER, which will be located near the venue. USER will need to bring a government-issued ID in order to claim the tickets and may be asked to present the credit used at time of purchase as further verification. Should USER encounter a problem at the local delivery location, USER must contact FULFILLER for assistance. Neither SITE nor FULFILLER will issue refunds for USER'S failure to provide a government-issued ID for release of tickets or if USER does not pickup tickets from designated location.
WILL-CALL OPTION. USER must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. USER will need to bring a government-issued ID in order to claim the tickets. Should USER encounter a problem at the box office, USER must contact FULFILLER for assistance.
DENIED ENTRY TO AN EVENT. If USER is having difficulty using the tickets to gain entry to the event at the venue, USER should contact SITE immediately by calling (888) 222.8492. If SITE is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible for a refund USER must obtain written proof from the venue showing that USER was denied entry to the event and email that proof along with a description of the circumstances of the denied entry to SITE at email@example.com within ten (10) days of the event.
If SITE receives the email with written proof from the venue and USER's description of the circumstances of the denied entry within ten (10) days of the event, SITE will investigate USER's claim. If SITE, in its reasonable discretion, determines that USER was denied entry USER will receive a refund of the cost of the tickets and all fees and shipping charges. The refund will be USER's sole remedy for the denied entry.